Refund Policy
Last updated: January 2025
Success Fee Model
With our Success Fee model, you only pay if we successfully negotiate savings on your bills. If we cannot achieve any savings, you owe nothing - there is no fee to refund because no payment was collected.
Lifetime Plan - Savings Promise
Our Lifetime Plan includes a Savings Promise: if we don't save you at least $300 per year across your bills, you may be eligible for a refund.
Refund Eligibility
- You must have submitted at least 3 bills for negotiation
- You must have provided accurate account information
- We must have had adequate time to negotiate (at least 60 days from submission)
- Refund requests must be submitted within 90 days of your purchase
How to Request a Refund
To request a refund under our Savings Promise:
- Email us at refunds@wefixbill.com with your account details
- Include documentation of the bills we negotiated
- Provide a summary of the savings (or lack thereof) you've seen
- We will review your request within 5 business days
Non-Refundable Situations
Refunds are not available in the following circumstances:
- You did not provide accurate account information
- You cancelled services before we could negotiate
- Provider changes were declined by you after we negotiated them
- Request made more than 90 days after purchase
Contact Us
For questions about refunds, contact us at refunds@wefixbill.com.